Question:

After updating the SmartThings app, my phone keeps restarting.

Answer:

We are aware of this issue, and we have identified that the phenomenon is being caused by a repeated restarting originating from the SmartThings app. We apologize for any inconvenience caused.

If you have experienced any inconvenience, please visit your nearest Samsung service center for further assistance in order to receive an appropriate solution for the problem.

Samsung will provide a One-time Warranty Allownace for this repair,

OW models affected:

• Galaxy S10 series,
• Galaxy Note 10 series,
• Galaxy Fold,
• Galaxy Tab S6,
• Galaxy A02/A21/A31/A41/A42/A90

Note: Models affected are rebooting. Customer cannot back up data prior to service.

ASC will make every effort to save customer data.

Important: Samsung service center will make every effort possible to avoid erasing data from your device, however, certain repairs will require a complete factory reset of the device. We strongly recommend customers to back up the device data before sending the device toservice center.