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No title
[Overseas product repair
& SC+ service coverage]
- A one-year(12 months) warranty period for
overseas product repair service is provided from the purchase date of the product.
- Overseas product repair is provided in all
countries excluding some regions, and Global SC+ service is provided in 55 countries*.
- Overseas product repair supports only repair
service and does NOT support exchange or refund. For exchange or refund, customers
need to seek assistance from the original country where the product was purchased.
- The availability and supported models for
Overseas product repair and Global SC+ service are as follows.
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Category | Overseas product repair | Global SC+ service *Blue marked : 23 countries ('25.3~) | Supported regions or countries | All countries excluding Japan | Providing between 55 countries(blue color : 2nd phase expanded countries) Korea, United States, Canada, United Kingdom, France, Germany, Italy, Spain, Portugal, Netherlands, Belgium, Sweden, Norway, Denmark, Finland, Poland, Czech Republic, Austria, Switzerland, Romania, Singapore, Vietnam, Indonesia, Malaysia, Philippines, New Zealand, Thailand, UAE, Kuwait, Bahrain, Qatar, Oman, Saudi Arabia, Turkiye, Mexico, Brazil, Taiwan, Hong Kong, India, South Africa, Zambia, Mozambique, Mauritius, Réunion, Kenya, Tanzania, Ethiopia, Uganda, Ghana, Côte d'Ivoire, Cameroon, Nigeria, Senegal, Mali, Guinea | Supported Service | 1 year limited warranty
* However, warranty cannot be applied if the product is purchased in these 12 countries or if the overseas product is repaired in these countries. : Ukraine, Moldavia, Armenia, Azerbaijan, Belarus, Georgia, Russia, Yemen, Iran, Afghanistan, Syria, Algeria | ONLY ADH (based on the terms and conditions of the subscribing country) * However, BER(Beyond Economic Repair, when the total repair cost exceeds 80% of device value), EW(Extended Warranty), Theft, Loss, Swap, Cosmetic Damage, and Battery exchange only are excluded from the service coverage | Service availability | Under the circumstance where there are available service parts for repair in the service center of the country. In case of no available parts, it takes time to prepare service availability. (For this availability limitation should be notified to customers before providing) | Supported models | Phones, Tablets, Wearable products launched since 2023 * Non-repairable products and accessories are not supported | Phones that SC+ is activated 1) after Jul '24 for the 1st phase countries(32 countries) 2) after Jan '25 for the 2nd phase countries(23 countries, blue marked) |
*The availability
and supported models may vary by country and internal policy
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