PROBLEM 1:

Fridge or Freezer Not Cooling

SOLUTION 1A:

Hardware Troubleshooting

If you believe your fridge or freezer is not cooling properly, please perform the following:

• If your fridge is brand new and was recently plugged in for the first time, it will need between 4 and 6 hours to become cool and reach its normal cooling temperature.
  
  
• Please check that the temperature isn't set too high. The fridge should be around 3C (38F) and the freezer should be around -20C (-4F). If temperature is too high, please decrease the temperature to its factory standard.
  
  
• Please check if the door seals are damaged. If the seals are damaged, outside air will enter your fridge. You can test the door seals by placing a dollar bill between the fridge's two doors. Next, pull the dollar toward you. If you can pull it out with no effort, then the door seal needs to be replaced and service is required.
  
  
• Please make sure the condenser coils are not covered in dust. You can easily clean the coils with a rag or vacuum cleaner with a brush attachment.
  
  
• If your fridge was recently unplugged or a power outage occurred, it may take some time for your fridge to reach its normal temperature.
  
  
• Sometimes a power outage may cause your fridge's processor to lock. If this happens to your fridge, a service call is needed.
  
  
• Make sure your fridge is plugged in properly. If the plug is properly inserted but the fridge still isn't cooling, remove the plug and try plugging another item into the same socket. If the newly plugged in item does not work, try resetting the circuit breaker for that outlet or plugging the fridge into a different working outlet.
  
  
• If your fridge is too close to the wall, it could block the ventilation system and prevent the fridge from working properly. Please move your fridge so that its back is farther from the wall. The minimum clearance required between the back of the refrigerator and the wall is 2 inches (5 cm).
  
  
• If your display reads "OF" ("OF OF"), your fridge is in Cooling Off Mode (also know as Demo Mode). This mode will disable the compressor, but will continue running all other components, such as interior lighting, control panel, and so on. This allows retailers to display the refrigerator in a store and save energy. To remove Demo Mode from your fridge, please press the ENERGY SAVER and POWER FREEZE buttons on your display simultaneously for 3 seconds. (On some models, these two buttons may have slightly different names.) Please hold the buttons until you hear a distinctive chime sound and both temperatures for the freezer and fridge are displayed.

IMPORTANT: The compressor will not come on for at least 5 Minutes after Demo Mode has been cancelled.

*If you have followed all these steps and your fridge is still not cooling, try some of the situational problems below.

SOLUTION 1B:

Situational Problems

If hardware was not the problem, please try the following:

• Please do not place food that expires quickly (such as milk or eggs) near the doors. Exposure to warm air (when the doors are open) may cause them to expire faster.
  
  
• Please make sure that your fridge is not overfilled with too many items. If there is too much food stored inside your fridge, it can prevent the air from circulating properly.
  
  
• Check if there is a large amount of hot food items stored in your fridge. Hot food can slow cooling because your fridge will need to work harder to cool the items down.
  
  
• Please make sure your fridge doors were not left open for an extended period of time. If the doors are left open, warm outside air will enter your fridge and cold air will exit. Please close the doors, make sure they are fully shut, and wait a while for the temperature to drop. In general, please try not to open the doors too frequently.
  
  
• If your refrigerator is in direct sunlight or located near a heat source, this may be heating up your fridge and preventing it from cooling properly. If this is the case, please move the refrigerator if you can. If you cannot move it, lower the temperature in your refrigerator and freezer to make up for the extra heat.
  
  
• Make sure that both the freezer and refrigerator are about half full. The refrigerator will not cool properly when empty. When your fridge is mostly empty, all the cold air escapes when the doors are opened. This can change dramatically temperature of the compartment. When the refrigerator is mostly full, not only does less cold air escape, but the items in your fridge help cool the warm air faster.
  
  
• If the temperature outside the refrigerator is warmer (such as in the summer months), please set the refrigerator cooler to help compensate.
  
  
• Make sure the fridge has at least 2 inches of clearance behind it and on its sides. If not, the condenser will have difficulty getting the heat it removes from the refrigerator.
  
  
• Keep food in containers. This will this help keep moisture levels down, and it will also help keep things organized, which will limit the amount of time the doors are opened.

*If you have tried all of these steps and your fridge still not cooling properly, please contact service.

PROBLEM 2:

Cooling but Not Getting Cold Enough

SOLUTION 2:

If your fridge is cooling but isn't getting cold enough, please perform the following:

• Please lower the temperature in your fridge and freezer. Let the refrigerator run for 24 hours and then recheck the temperature.
  
  
• If your refrigerator is in direct sunlight or located near a heat source, move the refrigerator if you can. If you cannot move it, lower the temperature.

• Move the refrigerator so that its back is farther away from the wall. The minimum clearance required between the back of the refrigerator and the wall is one inch.
  
  
• Make sure that the condenser vents on the lower rear of the refrigerator are not covered with dust. You can easily clean the coil vents with a rag or vacuum cleaner that has a brush attachment.

*If none of these actions resolve your cooling problem, your fridge requires service.

PROBLEM 3:

Refrigerator Is Not Cooling but Freezer Is or Vice Versa

SOLUTION 3:

Service is Required

• If your refrigerator is not cooling at all, but the freezer is normal (or vice versa), first check that all of the doors are closed.
  
  
• If the problem is still occurring afterward, your refrigerator will require service.