PROBLEMS COVERED:
Water from the Dispenser is Warm
Water or Ice Tastes or Smells Bad
Refrigerator Not Dispensing Water
FIRST ACTIVATE HRM (CUSTOMERS ONLY):
On your Family Hub, navigate to Settings >
scroll to the bottom > select Remote Management.
Select Activate and wait for the server to
connect.
Provide the displayed PIN Code to the Agent.
PROBLEM 1:
Water from the Dispenser is Warm
SOLUTION 1A:
Agents Check Fridge Via HRM
Verify Dispenser Lock is disabled in the Basic
control tab. Disable if necessary.
Check water filter usage; advise replacement
if almost 100% used.
Check Search Error tab for existing/past error
codes; service if needed.
SOLUTION 1B:
Agents Explain Environmental Factors
Explain that using all cold water in the reservoir
causes warm water; wait for it to cool.
During summers, warmer input water takes longer
to cool.
PROBLEM 2:
Water or Ice Tastes or Smells Bad
SOLUTION 2A:
Customer Checks Fridge
For new fridges, dispense 5-6 gallons of water
to flush the system.
New fridges may have a plastic taste; dispense
5-6 gallons to dissipate it.
Replace filters for older fridges; install
a new one and flush the system.
If problem persists, contact a professional
plumber.
SOLUTION 2B:
Agent Checks Fridge Via HRM
Check water filter usage; advise replacement
if almost 100% used.
Check Search Error tab for existing/past error
codes; service if needed.
PROBLEM 3:
Refrigerator Not Dispensing Water
SOLUTION 3A:
Customer Checks Water Dispenser
Ensure both doors are closed when dispensing
water.
Remove water filter; if water flows, replace
the filter.
Clear air from water line by holding dispenser
lever for 5 minutes, then dispense 5-6 gallons.
If water still doesn't flow, consult user manual
or installer for installation issues.
SOLUTION 3B:
Agent Checks Fridge Via HRM
Verify Dispenser Lock is disabled in the Basic
control tab. Disable if necessary.
Check water filter usage; advise replacement
if almost 100% used.
Check Search Error tab for existing/past error
codes; Service if needed.
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