PROBLEMS COVERED:
- Beeping, Chiming, or Door Alarm Noise
- Buzzing or Humming Noise
- Bubbling or Gurgling Noise
- Cracking or Popping Noise
- Unusual Noises from the Back of the Refrigerator
FIRST ACTIVATE HRM (CUSTOMERS ONLY)
Please do the following to set up HRM on your Family Hub:
- On your Family Hub, please navigate to Settings, scroll to the bottom, and then touch Remote Management.
- Please touch Activate, and then please wait for the server to connect.
- The PIN Code will be shown on your screen.
- Give the PIN Number to the Agent.
AGENTS ONLY-
SOLUTION: Agents Checks Error Codes
When the customer has set up HRM and given you the code, do the following:
- Look at the Search Error tab to see any current or past error codes exist. If errors do exist, service is required.
PROBLEM 1: Beeping, Chiming, or Door Alarm Noise
General Information
- Some Samsung refrigerators are equipped with a door alarm, which will beep whenever the door is closed incorrectly or left open for an extended period of time.
- The buttons on the display panel also make sounds when they are pressed.
SOLUTION 1: Check Where Beeping Is Coming From
First, please make sure that the beeping sound is actually coming from your refrigerator.
If the sound seems to be coming from your fridge, please perform the following:
- Press the buttons on your fridge's display panel. They will make a distinct sound. If the buttons' beeping sounds are different than the sound you have been hearing, then the beeping is coming from somewhere else.
- Please intentionally leave the door open until the door alarm goes off. If the door alarm does go off, and it sounds different than the sound you have been hearing, then the beeping is coming from somewhere else.
- Please make sure that there are no objects in the refrigerator that are preventing the door from closing.
- Please check the rubber door seals to make sure they are not dirty because this could prevent the door from closing properly.
- Please check if other things nearby could be beeping, such as a smoke alarm with a low battery or a microwave with food that has finished cooking.
- Please turn off your refrigerator or turn off its power at the circuit breaker. If the beeping continues when the refrigerator is powered off, service is NOT required and the beeping is definitely coming from something else.
PROBLEM 2: Bubbling or Gurgling Noise
SOLUTION 2: This is Normal
- Bubbling or gurgling sounds are caused when refrigerant gas moves through the pipes in your refrigerator. This happens when the fridge is cooling or freezing your food.
- The bubbling sound you are hearing is normal. No service is needed.
PROBLEM 3: Buzzing or Humming Noise
General Information
- Buzzing or humming sounds could be coming from water line, the compressor, or the fan.
- It is normal for a fridge to buzz or hum a little, but the decibel level should be between 32 and 47 decibels. If the decibel level is higher, there may be a possible issue. You can test the decibel level using a decibel meter app, which you can download from the Google Play or Galaxy Apps.
SOLUTION 3A: Check The Water Line
First, please verify that the water line is properly connected and that water is being supplied to the fridge.
If the water line is NOT properly connected or working, perform the following steps:
- The water valve and ice maker gear in your fridge will make a buzzing or humming sound if something is wrong with the water line. Please reconnect the water line and make sure water is being supplied to your fridge.
- You can also turn off the ice maker to prevent this sound from occurring.
If the water line IS properly connected or working, perform the following steps:
- First, please try to recognize where exactly the sound is coming from.
- If it sounds like it's coming from the back of your fridge, please check that your incoming water line is secured because it may be loose.
- If the sounds stops when the Fridge or Freezer door is opened, the noise might be coming from the compressor.
SOLUTION 3B: Sounds from the Compressor
- The sound might be coming from your fridge's compressor. Most new fridge models have an inverter variable speed compressor. To save energy, the compressor changes its speed based on the operation it's performing. When the compressor does this, it might create sounds that are louder than usual. These sounds are normal and service is NOT required.
*If the sound does not stop when the Fridge or Freezer door is opened and you do not think it is the compressor, the sound might be from the fan. If you suspect it is the fan, please set up service.
NOTE The clearance around the refrigerator should be at least 2 inches. This will allow for proper ventilation.
PROBLEM 4: Cracking or Popping Noise
General Information
- It is normal for a fridge to make sounds, but the decibel level should be between 32 and 47 decibels. You can test the decibel level using a decibel meter app, which you can download from the Google Play or Galaxy Apps.
SOLUTION 4: Regular Operation Sounds
- Your refrigerator may make cracking and popping noises when it is performing its regular operations. This is perfectly normal. These sounds can be caused by:
- The cabinet material in your fridge expanding and contracting when your unit goes into Auto Defrost mode. This mode heats the interior refrigerator coils, which prevents frost from building up and allows more effective cooling.
- Rapid temperature changes (the heat generated during Auto Defrost) causes certain parts in your fridge to flex, which creates the loud popping and cracking sound you hear.
- The sound should disappear after your fridge adjusts itself.
NOTE The clearance around the refrigerator should be at least 2 inches. This will allow for proper ventilation.
PROBLEM 5: Unusual Noises from the Back of the Refrigerator
SOLUTION 5: Move Fridge and Check Water Pressure
- Please move your fridge forward approximately 2 inches. If the noise goes away, that indicates your fridge was coming in contact with another object, such as the water line or a wall.
- Please check that the water pressure is not too high:
- First, please check the water pressure by dispensing water into a measuring cup for 10 seconds.
- If at least 177 ml (6 ounces) dispenses, but the noise continues, turn down the water valve slightly to decrease the pressure.
- Repeat the above steps until the noise stops or less than 177 ml (6 ounces) are dispensed in 10 seconds.
- If the noise continues after performing the steps above, service is required.
Note If less than 177 ml (6 ounces) are dispensed in 10 second, it means the pressure is too low. Increase the water pressure until at least 177 ml (6 ounces) is dispensed in 10 seconds. |