PROBLEMS COVERED

1. When Do I Change The Water Filter In My Refrigerator?
2. Water Filter Light is Still Red
3. Where Can I Get A New Filter?
4. Water Filter Location
5. Water Filter Installation
6. If You Cannot Remove the Old Water Filter...
7. Water Filter Is Leaking

PROBLEM 1: When Do I Change The Water Filter In My Refrigerator?

SOLUTION 1A: When To Change Filter

The refrigerator is equipped with a water filter indicator light that reminds you when it is time to replace the water filter.

• You should replace the water filter every 6 months.
  
  
• When the filter needs to be replaced, filter indicator turns RED.
  

Notes:

• If water is not dispensing or dispensing slowly, you need to replace the water filter because the water filter maybe clogged.
  
  
• Some areas have large amounts of lime/calcium in their water, which causes the water filter to clog more quickly.

SOLUTION 1B: What Do The Different Filter Colors Mean?

The indicator light on your filter changes color as time passes. Here is what the different colors mean:

• Depending on your model, the filter indicator may blue, yellow, or green when it is newly installed and clean.
  
  
• After you use about 270 gallons of water (usually after about 5 months), the filter indicator will change a different color depending on the model. On many models, it turns purple.
  
  
• After you use about 300 gallons of water (usually after about 6 months), the filter indicator will turn red.

SOLUTION 1C: Where Can I Get A New Filter?

You can buy a replacement filter from one of our authorized online distributors. You can buy them from samsungcanadaparts.com or www.samsung.com/ca.

If you aren't sure about which filter to buy, please perform the following:

• Please remove the old filter from your fridge, and check the reference number on it.
  
  
• Then put the filter back into your fridge until you get a new one.
  
  

AGENTS ONLY- We cannot tell the customer the specific part number they need for their filter.

PROBLEM 2: Water Filter Light is Still Red

SOLUTION 2: Press The Button Combination

Sometimes, the filter indicator light may stay red even if you install a new filter. To fix this problem, you can reset the indicator light.

Depending on your model, you will have to press a different button combination. Below are the 3 possible options:

• Option 1: Press and hold the Alarm button for 3 - 5 seconds.
  
  

• Option 2: Press and hold the Ice/Water button for 3 - 5 seconds.
  
  

• Option 3: Press and hold the Ice Type/Water button for 3 - 5 seconds.
  
  

PROBLEM 3: Where Can I Get A New Filter?

SOLUTION 3:

You can buy a replacement filter from one of our authorized online distributors. You can buy them from samsungcanadaparts.com or www.samsung.com/ca.

If you aren't sure about which filter to buy, please perform the following:

• Please remove the old filter from your fridge, and check the reference number on it.
  
  
• Then put the filter back into your fridge until you get a new one.
  
  

AGENTS ONLY- We cannot tell the customer the specific part number they need for their filter.

PROBLEM 4: Water Filter Location

SOLUTION 4:

The water filter is located in one of two places in your fridge:

• In the upper right of your refrigerator in the back.
  
  
• Or behind the vegetable bin.
  
  

PROBLEM 5: Water Filter Installation

SOLUTION 5:

If you need to install a new water filter, please follow these steps:

1. First, please make sure that your water line is turned off.

2. If your water filter holder is located in the upper right of your refrigerator, remove the top glass shelf from your refrigerator.

3. If your water filter holder is located behind the vegetable bin, remove the vegetable bin from your refrigerator.

4. Place the month sticker on the water filter, so you will know when to replace it.

Note: The month sticker should display the name of the month that is six months away from the current date. It indicates when the water filter should be replaced.

5. Please remove the fixed cap that protects the water filter if there is one present.

Note: You should keep the cap in a safe place in case you need to recap the holder. The holder should be recapped if you remove the water filter and do not replace it.

7. Please place the new filter into the water filter holder. Make sure the Unlock symbol lines up with the Water Filter mark. The UNLOCK symbol looks like an open padlock.

8. Please turn the filter counterclockwise 90 degrees until its Lock symbol lines up with Water Filter mark on the filter holder. The Lock symbol looks like a closed padlock.

Note: Apply slow, steady pressure when you turn the filter. The turning will be difficult. This ensures a tight seal.

9. Turn on the water line and check for leaks.

10. If there are no leaks, put the glass shelf or the vegetable bin back into the refrigerator.

Note: The water filter light will turn orange after five months or approximately 450 gallons, and red after six months or approximately 500 gallons. This indicates that the filter should be changed.

PROBLEM 6: If You Cannot Remove the Old Water Filter...

SOLUTION 6: Apply Some Force

If you cannot remove the old water filter, perform the following steps:

1. Please turn off the valve that supplies water to your refrigerator.

2. Remove the shelf or vegetable bin near the water filter.

3. Turn the water filter clockwise until it cannot turn anymore.

4. Please grasp the filter with both hands, and pull down.

5. Then, wiggle the filter back and forth with some force. Do not be afraid to apply force- you will not break the water filter housing.

6. If you are able to remove the filter, replace it with a new filter (see Problem 3).

PROBLEM 7: Water Filter is Leaking

SOLUTION 7: Check Installation

If your water filter is leaking, it may have been installed incorrectly.

To check for and fix an incorrectly installed water filter, please follow these steps:

1. First, please make sure that your water line is turned off.

2. If the water filter is in the upper right side of your refrigerator, please remove the upper glass shelf.

3. If the water filter is behind the vegetable bin, remove the vegetable bin.

4. Please examine the water filter to see if the LOCK indicator mark on the filter is aligned with the indicator mark on the filter cover. The LOCK indicator mark looks like a closed padlock.

5. If they are not aligned, turn the filter clockwise until the marks line up.

6. Then, please turn on the water line and check for leaks.

7. If there are no leaks, put the shelf or vegetable bin back into the refrigerator.

*If there is still a leak, contact Samsung Customer Service at 1-800- SAMSUNG (1-800-726-7864) to request service.

Important: If you need to arrange for a service appointment, leave the water turned off. Your refrigerator will keep your food fresh and cold with the water turned off, but will not dispense water or make ice cubes.