Question:

Why isn't my auto water fill pitcher filling?

Answer:

Ensure the water line is connected by dispensing water. If no water dispenses, resolve that issue first using our water dispenser troubleshooting guide.

Unlock the control panel. For some fridge models, the Auto Fill feature requires an unlocked control panel. Unlock it by touching and holding the Door Alarm or Control Lock until you hear a chime (approximately three seconds). Note: If you have a Family Hub fridge, skip to step 3.

Activate the Auto Water Fill or Autofill Pitcher setting. Steps may vary depending on fridge model:

Regular fridges: Touch and hold Auto Water Fill or Fridge on the control panel until ON illuminates.

Family Hub Fridges: Access the Family Hub panel, tap Apps > Fridge Manager > Fridge Settings > Auto Water Fill.

Close the door. The pitcher will not fill when the door is open.

Check for error codes or blinking indicators. Refer to our error code guide for refrigerators. If the problem persists, request service.

Terms:

Auto Water Fill (automatically fills the water pitcher inside the refrigerator)

Control Panel (the electronic display that controls refrigerator functions)

Control Lock (a feature that locks the control panel to prevent accidental changes)

Family Hub (a type of Samsung refrigerator with a built-in smart hub screen)

Error Code (a series of numbers or symbols displayed on the control panel indicating a specific issue)