Question:

What does the error code 24E or 24C mean on my freezer? How can I resolve this issue?

Answer:

The error codes 24E or 24C indicate a Freezer Defrost Heater Loop Error. This means that either the heater or the thermal fuse/bi-metal component is malfunctioning, causing the defrost operation to last longer than 80 minutes. To resolve this issue, check the heater and thermal fuse/bi-metal components for any damage or faults. If necessary, replace them to restore proper function.