Question:

What does the Info screen display on my TV, and how does it relate to the frequency of the incoming signal and the Auto Motion Plus feature?

Answer:

If part of your screen is permanently black, your TV may need service. To determine whether the issue is caused by your TV or your connected device (DVD Player, Cable Box, Game Console, etc...), follow these steps:

1. Turn your TV on.
2. Press MENU on the TV remote, or on the TV itself.



• If you can see the entire menu, there is a problem with your connected device (DVD Player, Cable Box, Game Console, etc...) . Contact the manufacturer of the connected device to resolve the issue.
• If you cannot see the entire menu, there is a problem with your TV and it needs to be repaired. To begin the service process, click the Create online service request button below.

For further troubleshooting try performing a Self Diagnosis. Click here for instructions on performing a Self Diagnosis.

Terms:

Resolution - how sharp an image appears on the screen (like the number of dots making up an image)

Frequency (Hz) - how many times a second the image changes (like how fast a movie plays)

Incoming signal - the information sent to the TV that creates the image on the screen

Auto Motion Plus(240Hz) - a feature that makes images smoother by increasing the frequency of the picture

Frames per second (FPS) - how many separate pictures are shown every second