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My TV Is 240Hz But The Screen Says 60Hz
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Question:

What does the Info screen display on my TV, and how does it relate to the frequency of the incoming signal and the Auto Motion Plus feature?

 

Answer:

The Info screen on your TV displays the resolution and frequency (Hz) of the incoming signal, but not the frequency the TV is generating for the image it is displaying.

In the chart above, note that all the incoming signals have a frequency of 60Hz. Even when the Auto Motion Plus(240Hz) feature is on, the Info screen still displays 60Hz. Never-the-less, if you have turned on Auto Motion Plus, your TV is displaying a picture at a frequency of 240Hz. 

Note: The only time the Info Screen displays a different frequency is when it is receiving a 1080p signal at 24 frames per second (FPS).

For instructions on how to turn on Auto Motion Plus (240Hz) click here to see the article "How To Turn On/Off Auto Motion Plus (240Hz)" in this guide.

 

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