Question:

What is Samsung's policy regarding dead pixels on their LED TVs? How can I get warranty service if needed?

Answer:

Samsung has a Dead Pixel Policy for their LED TVs. To determine if your TV falls within the acceptable range, consider the following factors:

Number of dead pixels (up to one or two out of 1.3 million pixels is considered normal)

Location of dead pixels

Color of dead pixels

Size of the LED TV screen

If you believe your TV exceeds the acceptable limits, follow these steps to contact Samsung for warranty service:

Gather information about the number, location, color, and size of the affected area.

Visit the Samsung support website or call customer service.

Provide the necessary details about your TV and the issue you're experiencing.

A representative will assist you in determining whether your TV qualifies for warranty service under Samsung's Dead Pixel Policy.