Question:

How can I fix a stuck/burned-in image on my LED TV using a calibration DVD?

Answer:

To attempt fixing a stuck/burned-in image on your LED TV using a calibration DVD, follow these steps:

Purchase a calibration DVD from an electronics store. Note that Samsung does not endorse or support calibration DVDs, but this method may help in some cases.

Insert the calibration DVD into your DVD player and turn on your TV. Ensure that it's properly connected to the DVD player.

Find the test pattern that flashes from a completely black screen to a completely white screen. This pattern helps turn every pixel on the TV screen from "full on" to "full off."

Play the test pattern and leave it cycling on the TV screen for a period of time (e.g., 30 minutes). This process may help eliminate minor image retention issues.

After the specified time, check if the stuck/burned-in image has been eliminated.

If the issue persists, consider contacting Samsung or a professional technician for further assistance. Major retention issues might not be repairable.

Terms:

Calibration DVD: A DVD designed to optimize the video quality from your DVD player to the TV by adjusting settings and displaying various test patterns.

Test Pattern: A design or layout displayed on the screen to assess picture quality and troubleshoot issues like image retention.

Pixel: A single point of light in a digital display, responsible for creating an image.

Full On / Full Off: States of a pixel representing the brightest (white) and darkest (black) colors it can produce.

Image Retention: The phenomenon when an image stays visible on the screen after it's no longer being displayed, either due to burn-in or temporary image sticking.

Burn-In: Permanent damage to a display caused by the persistence of static images, leading to ghosting or uneven aging of the pixels.

Live Help – Start Chat / Phone Support: Customer service options offered by Samsung, allowing users to chat with live technical support agents or call and speak to an agent over the phone.