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Cyber
Question
What
should I do if the Mac Address Test fails during the Network Test?
Answer
If
the Mac Address Test fails during the Network Test, perform a Factory Reset
and then rerun the Network Test. A Factory Reset resets all TV settings, including
brightness, contrast, volume, and others. To perform a Factory Reset:
- With
the TV on, press and hold the EXIT button on the remote for 10-15 seconds.
- After
10-15 seconds, a message will appear stating that all settings will be reset.
Use the Left Arrow button to select OK and then press the ENTER button.
The TV will turn off automatically.
- Turn
the TV back on and follow the onscreen prompts to complete the initial setup.
Run
the Network Test again.
- If
the Mac Address Test fails again, try connecting the wireless LAN adapter
(linkstick) to a different USB port on the TV. If the issue persists, the
wireless LAN adapter needs servicing.
- If
the Mac Address Test passes but another test fails, return to the list of
Network Tests.
- If
all tests pass, the TV is successfully connected to your network.
Terms:
- Factory
Reset: Resets all TV settings, including brightness, contrast, volume, and
others.
- EXIT
Button: Located on the remote control; pressed and held for 10-15 seconds
to initiate a Factory Reset.
- Left
Arrow button: Navigates through options during the Factory Reset process.
- ENTER
button: Confirms selections during the Factory Reset process.
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