To confirm that your TV is in Shop Mode, follow these steps:

1. Turn on your TV.
2. Press the INFO button on your remote.
3. If your TV is in Shop Mode, a box appears in the middle of the screen that says "Store Demo".

Turning Off Shop Mode

Important: If you use this method, all the settings saved on your TV will be erased and returned to their factory defaults.

To turn off Shop Mode, follow these steps:

1. Press the TV button on your remote to set the TV to the RF source.
2. Press the MENU button to open the Main Menu.
3. Use the ▲ or ▼ arrow button to select the Setup portion of the Main Menu, and then press ENTER.



Note: The different sections of the menu are displayed on the left side of the screen and sideways.

4. Plug & Play should be highlighted by default. Press ENTER to begin the Plug & Play procedure.

Note: If Plug & Play is grayed out, it means your TV is not on the RF source. Return to Step 1.

5. Follow the on-screen instructions in the Plug & Play procedure. When prompted to select Home or Shop select Home.
6. Complete the Plug & Play feature.
7. Your TV is no longer in Shop Mode.

If your TV continues to return to the default settings on its own, your TV has a defect and needs to be serviced. Click the Create Online Service Request button below to begin the service process.