Question

What should I do if the IP Address, Subnet, Gateway, DNS Server Test fails?

Answer

If the IP Address, Subnet, Gateway, DNS Server Test fails again, there may be an issue with your TV or network setup. Follow these steps to troubleshoot:

• Turn off your TV, modem, and router.
• Disconnect the power cords of your modem and router.
• Connect your Ethernet cable directly to the TV and modem.
• Plug in your modem and turn it on.
• Power on the TV and run the Network Tests again.

If all tests pass successfully: There might be an issue with your router's configuration. Contact your network administrator or router manufacturer for assistance in setting up your network correctly.

If all tests fail:

1. Try connecting another device, such as a computer, directly to the modem.

• If the other device connects to the internet, your TV likely needs servicing. Create an online service request to get your TV fixed.
• If the other device doesn't connect to the internet when directly connected to the modem, there might be a problem with your modem. Reach out to your Internet Service Provider for further assistance in troubleshooting your modem issues.