If the Gateway Ping test fails again, there may be a problem with your network setup. To determine if there is a problem with your network, follow these steps:

1. Power off your TV, Modem, and Router.
2. Unplug the power for your Modem and Router.
3. Connect your ethernet cable directly to the TV and Modem.
4. Plug in your Modem and turn it on.
5. Power on the TV and run the Network Tests again.
• If all tests pass successfully, then there is a problem with your Router setup. Contact your network administrator or router manufacturer for information on setting up your network.
• If all tests do not pass successfully, there may be a problem with the TV. Connect another device (such as a Computer) directly to the modem.
• If the other device connects to the internet, then the TV will require service. Click the Create online service request button below to have the TV repaired.
• If the other device does not connect to the internet when directly connected to the modem, then there may be a problem with your modem. Contact your Internet Service Provider for help on troubleshooting your modem.