Question

What should I do if the IP Address, Subnet, Gateway, DNS Server Test fails?

Answer

If the IP Address, Subnet, Gateway, DNS Server Test fails again, there may be a problem with the TV or with your network setup. Follow these steps to troubleshoot:

• Power off your TV, Modem, and Router.
• Unplug the power for your Modem and Router.
• Disconnect the wireless LAN adapter from the TV.
• Connect an Ethernet cable directly to the TV and Modem.
• Run the network setup for a wired connection. (Click here for instructions.)
• Plug in your Modem and turn it on.
• Power on the TV and run the Network Tests again.

• If all tests pass successfully:

- There is a problem with your Router setup. Contact your network administrator or router manufacturer for assistance in setting up your network.

• If all tests do not pass successfully:

- There may be a problem with the TV. Connect another device (such as a computer) directly to the modem.

• If the other device connects to the internet:

- The TV will require service. Create an online service request to have the TV repaired.

• If the other device does not connect to the internet when directly connected to the modem:

- There may be a problem with your modem. Contact your Internet Service Provider for help in troubleshooting your modem.