Question:

 Why am I not seeing a splash screen when connecting my laptop to the TV using an HDMI-to-DVI cable?

Answer:

There could be several reasons why you're experiencing this issue:

Defective HDMI-to-DVI cable

Defective video card

Defective HDMI-to-DVI port on the television

Incompatible video card drivers

To troubleshoot, try the following tests:

A) Test for a defective HDMI-to-DVI cable or video card:

Connect your laptop to a different monitor using the same cable. If you see a signal, the cable and video card are functioning properly.

B) Test for a defective HDMI port on your television:

Connect another HDMI device (e.g., a Blu-ray player or gaming console) to the TV's HDMI port. If the port works with the secondary device, the issue lies between your TV and laptop compatibility.

C) Test for incompatible video card drivers:

Ensure your TV is compatible with the latest video card drivers from your manufacturer. Download and install the newest drivers for your video card and test again with your television after installation.

If you still need help, contact customer support by clicking the "Live Help - Start Chat" button for live chat assistance or the "Phone Support" button to fill out a service request and speak with a technical support agent.