| Home > Setup & Installation ► > Connections ► > How To Connect A Computer > My TV Says "Mode Not Supported" > Begin Troubleshooting. > I Do Not See The Splash Screen |  |
| I Do Not See The Splash Screen | |
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Question: Why am I not seeing a splash screen when connecting my laptop to the TV using HDMI-to-DVI?
Answer: There could be several issues causing this problem:
Defective HDMI-to-DVI Cable - Try using a different cable to check its functionality. Defective Video Card - Test your laptop's video card by connecting it to another monitor. If the second monitor works, then the issue lies with your TV. Defective HDMI-to-DVI port on the television - Connect another HDMI device (e.g., a Blu-ray player or gaming console) to your TV's HDMI port. If the port is functioning correctly, then there might be compatibility issues between your TV and laptop. Incompatible video card drivers - Update your video card drivers to the latest version and try again.
If you're still experiencing difficulties, contact customer support for further assistance. |
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Please contact our technical support team so that we can further troubleshoot your product over the phone and determine if service is needed. Click the phone support button below to receive a transaction number which will provide the technical support agent with the details of this session.  |
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