Question:

Why am I not seeing a splash screen when connecting my laptop to the TV via VGA?

Answer:

There could be several issues causing this problem:

Defective VGA Cable - Try using a different VGA cable to rule out any defects in the current one.

Defective Video Card - Connect your laptop to another monitor and check if it displays correctly. If yes, the video card might be defective.

Defective VGA port on the television - Test your TV's VGA port with a different device (e.g., another laptop or gaming console). If the issue persists, the port may be faulty.

Incompatible video card drivers - Ensure your laptop has the latest video card drivers installed. Download and update the drivers if needed, then try connecting to the TV again.

To resolve this issue:

Test for a defective VGA cable or video card by connecting to a different monitor.

Check for a faulty VGA port on your TV by connecting another device.

Update your video card drivers to ensure compatibility with your TV.

If you continue experiencing difficulties, contact our technical support team for further assistance. To chat with an agent, click the "Live Help" button or submit a service request through the "Phone Support" option.