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I See The Splash Screen But When My OS Loads I Recieve The Error Message
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Question:

Why am I getting a "Mode Not Supported" message when booting my laptop? What can I do to fix this issue?

 

Answer:

If you are able to see the splash screen while the laptop boots up but when your OS loads you receive the "Mode Not Supported" message there are two main causes for this:

  • Your laptop's output resolution is not supported.
  • Your video card drivers are not supported.

To change the resolution of your laptop:

  1. Change your resolution from your control panel. Depending on the display mode that you have your laptop set to you will need to change the resolution differently
    • Mirrored/Cloned Mode: Set your resolution to 1024 x 768 at 60hz, this resolution sould be supported by both your laptop and your television. If you are still experiencing an error continue troubleshooting below.
    • External/Presentation Mode: Return the display to your laptop and adjust the resolution to 1024 x 768 at 60hz. Return the display to your television. If you are still experiencing an error continue troubleshooting below.
    • Extended Desktop/Dual Screen Mode: Select the second monitor in the setting portion of the display properties. Set the resolution to 1024 x 768 at 60hz of the external monitor. If you are still experiencing an error continue troubleshooting below.

After Adjusting The Resolution I Still Receive The Error Message.

If you are still receiving the error message then your video card drivers will need to be updated. Download the latest drivers for your video card from it's manufacturers website. After installing the latest drivers restart your laptop and test with TV again.

 If You Still Need Help

If you are still having a problem after following the steps above, please contact us for further support. When an agent is available, you can click the “Live Help – Start Chat” button below and begin chatting with a live technical support agent. You can also click the “Phone Support” button, fill out a service request with the details of this session, and then call in and speak to a technical support agent.
 

Please contact our technical support team so that we can further troubleshoot your product over the phone and determine if service is needed. Click the phone support button below to receive a transaction number which will provide the technical support agent with the details of this session.


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