Subject: The Television Info Banner Appears When Changing Channels On A STB

Question:

Why does the TV info banner appear every time the channel is changed on a STB? What can be done about it?

Answer:

There are two main reasons why the TV info banner appears when changing channels on a STB:

The STB temporarily drops its video signal during channel changes, causing the TV to attempt displaying a "No Signal" message. However, the STB starts outputting the signal again before the TV can show the error message, leading to the info banner appearing instead.

The STB outputs different resolutions each time the channel is changed. This causes the TV to detect a signal quality change and display the info banner as an alert.

To address this issue, consider the following solutions:

a. Switch from HDMI to component cables.

b. Request your service provider to exchange the current STB for one with updated firmware.

c. Set the STB's output resolution to a fixed mode (e.g., 1080i or 720p).

Note:

STB = Set Top Box (a device that provides additional features to a standard television)