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Cyber
Question:
Why
am I experiencing audio without video? What can I do to fix it?
Answer:
If you are getting audio but no video, there are three possible issues:
- A connection issue. This is the most common issue. Many times the issue
is an improper installation or a bad cable
- There is an issue with the device connected to
the TV. There may be a video output setting on the device that you must
set properly before it will output to the TV
- There is something wrong with the TV.
Troubleshooting for all 3 issues is below.
Note: If you are getting an error message on the screen
such as "Check Signal Cable" or "Not Supported Mode" please
go to the "No Video/ Error Message On Screen" section of this guide.
Finding the Source of the Problem
To find the source of the problem, follow these steps:
- First
press the MENU button on your remote control or the television. If you are
able to see the menu then continue to step 2 if you do not see the menu
then your TV will need service. Please click on the "create new service"
button located on the bottom of the page.
- On the back of the TV and the device you have
connected, make sure that none of the connecting cables are loose or attached
to
the wrong jack. Look in the "Connecting Various Devices"
section of this troubleshooting guide or your user's manual for
the correct method of connecting the cables. To go to the connection section
of this guide, click here. If you are still having the problem, continue to the
next step.
- Check the settings on the device you connected to the TV. There
may be a switch or button that turns its different outputs on and off. If
you are still having the problem, continue to the next step.
Example:
Some of DirecTV's HD boxes have an "output mode" button that switches
between component out and DVI out.
- Replace the connection cables. If you are still having
the problem, continue to the next step.
- Connect another
device to the same input. If you get an image from the new device, there
is an issue with the original device you connected.
Example: If your cable box is not working
on component, disconnect it and try a DVD player on the same component
input.
If you still have audio but no video after trying all of
the steps above, there is a problem
with the TV. Please click the Create Online Service Request button below to set up service
for your TV.
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