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Volume Cannot Be Adjusted And I See A "Not Available" Message.

Question:

How to adjust volume when seeing a "Not Available" message?

 

Answer:

 

If your volume cannot be adjusted and you see a Not Available message, you have the "Speaker Select" option set to "External Speaker". To return audio to the television's internal speakers, follow these steps:

  1. With the TV on, press MENU, and then press ▼ arrow to highlight the Sound Menu.

    2. Note: The Sub-Menu's name is displayed on the left side of the menu.

  1. Press ENTER, and then press ▼ arrow to "Speaker Select".
  2. Press ENTER. A box will appear with options for "TV Speaker" and "External Speaker".
  3. Press ▼ arrow to highlight TV Speaker, and then press ENTER.
  4. Press EXIT to resume watching TV.

If You Still Need Help

If you are still having a problem after following the steps above, please contact us for further support. When an agent is available, you can click the “Live Help – Start Chat” button below and begin chatting with a live technical support agent. You can also click the “Phone Support” button, fill out a service request with the details of this session, and then call in and speak to a technical support agent.

 
 

Please contact our technical support team so that we can further troubleshoot your product over the phone and determine if service is needed. Click the phone support button below to receive a transaction number which will provide the technical support agent with the details of this session.


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