Cyber
Question:
Why
am I getting no audio when connecting my computer to my TV using HDMI or DVI
cables and analog audio outputs?
Answer:
Some customers
are reporting that, when they connect the HDMI or DVI out on their computer
to the HDMI/DVI in on their TV’s and then connect the analog audio out from
their PC to the TV’s DVI audio in, they get no audio.
This problem
is caused by the video card in the computer. Your TV scans for a digital audio
signal. If it senses a digital audio signal, it disables the analog audio inputs
because it believes it is receiving an audio signal via the HDMI cable. If there
are no digital audio signals, it activates the analog audio inputs. Certain
video cards, however, output a false digital audio signal. Responding to the
false signal, the TV disables the analog audio inputs. The results is no audio.
To resolve
this problem, video card manufacturers have released driver updates that eliminate
the false digital audio signal. If you are experiencing this problem, please
contact the manufacturer of your video card.
Still
Have Question?
If you still have question about your television
please contact us for further support. When an agent is available, you can
click the “Live Help – Start Chat” button below and begin chatting with a live
technical support agent. You can also click the “Phone Support” button, fill
out a service request with the details of this session, and then call in and
speak to a technical support agent.
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