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Squares Appear During Fast Motion
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Squares appearing on the screen during fast motion or complex scenes can be caused by the following:

  • The way a service provider (cable TV provider) compresses and encodes the video to be sent to thier set-top-box
  • The way the video was compressed and encoded on a DVD.

This is also known as macro blocking. An example of macro blocking can be seen in the image below.

Unfortunately this is not a television issue. There is nothing that can be adjusted on the television to prevent this.

  • If the problem is occuring when watching from a cable box or set-top box, then you need to contact your television service provider to see if they can adjust settings in the signal or set-top box.
  • If the problem is occuring when watching a DVD, you  may be able to adjust settings on the DVD player to resolve the issue.
 

Please contact our technical support team so that we can further troubleshoot your product over the phone and determine if service is needed. Click the phone support button below to receive a transaction number which will provide the technical support agent with the details of this session.


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