Subject:  The Color Is Not Correct

The color on your screen being incorrect can be caused by many things such as but no limited to:

Signal problem
TV setting
Defective cabling

• Defective TV input or external device output
• External device setting

Signal Problem

To test if the color problem is localized to a specific signal, follow these steps;

• If you are using an external set-top-box or Coax (RF) connection to recieve TV go to Step 1.
• If you are using a different external device (for example: DVD player, Blu-Ray player, game system, etc.) skip to Step 3.

1. Switch to a different channel.
• If the problem does not occur on other channels please contact your service provider. This is not a television issue but appears to be a  signal problem.
• If the problem occurs on other stations continue to Step 2.

2. Test both HD and SD stations.
• If the problem occurs on only the HD station but not SD stations or vice versa please contact your service provider. This is not a television issue appears to be a signal problem.
• If the problem occurs on both HD and SD stations continue to Step 3.

3. Test a different source

For example: A DVD player, Blu-Ray player, game system, etc.

• If the problem does not occur on the second source this problem may be caused by a TV setting on the orignal source and requires further troubleshooting.
• If the problem occurs on the second source as well this could be caused by a picture setting in your TV or a malfunction.

TV Setting

There are many settings in the TV that can change the color. Follow the steps below to determine if the picture color is caused by a TV picture setting;

1. Change the picture mode to "Standard".
• If the picture problem is resolved then the color problem was caused by a setting in the original picture mode.
• If you are already set to "Standard" or the problem was not resolved continue to Step 2.

2. Reset the picture mode to factory default.
• If the picture problem was resolved the color problem was caused by a setting in the picture mode.
• If the problem was not resolved continue troubleshooting.

Defective Cabling

Improperly connected or defective cables can cause you to have improper color on the TV. Follow these steps to determin if your cabling is defective;

1. Confirm that all cables are connected to the correct inputs and all connections a secure and fully inserted.

Tip: The component and composite A/V connection are a shared input. Make sure that the cables are connected properly.

Composite A/V and Component Have a shared connection

• If the problem is resolved your cables were connected improperly or had become disconnected.
• If the problem is not resolved continue to Step 2.

2. Replace the current cables with new cables or known working cables.
• If the problem is resolved the original cables are defective.
• If the problem is not resolved, review "Defective TV Input Or External Device Output".

Defective TV Input Or External Device Output

At this point we have determined that the problem is either being caused by a defective input on the TV or a defective output on the external device.

To test this test a different device in the same input on the TV.

For example: If you have the color problem with your cable STB and it is connected to HDMI 1 disconnect the cable STB from HDMI 1 and connect a Blu-ray player to HDMI 1.

• If the color problem does not happen with the second device then the original device has a defective output and needs to be serviced.
• If the color problem continues with the secondary device then the TV needs service to repair the defective input.

External Device Setting

Many external devices have their own video processers and scalers.

You may be able to change or adjust the picture in the settings of your external device.

Unfortunately because of the large number of different products on the market we will not be able to give instructions for all devices.

We have provided a list of common settings that if changed can cause color problems on your TV.

Please contact the manufacturer of your external device for further assistance with this step.

• Color Space: Color space refers to the color gamut that the external device is outputting. There may be an option for RGB, xvYCC, Auto, etc. Try setting this option to RGB for testing purposes.
• HDMI Color: This is just like color space and will usually have the option for expanded, wide, and normal. Try setting this option to normal for testing.
• White Balance: White balance will change the color white to be either more blue or red. This will affect all other colors on the screen.

Your external device may not have these settings or these setting may not be affecting the picture.

If these settings do not correct the picture color or your external device does not have these settings review "Defective Cabling".