Home > Display or Screen > Picture Quality > There Is A Thin Line Across The Top, Bottom, Or Side Of The Screen
There Is A Thin Line Across The Top, Bottom, Or Side Of The Screen
Cyber

Subject:  There Is A Thin Line Across The Top, Bottom, Or Side Of The Screen

 

Question:

What causes the thin line across the top, bottom, or side of my screen? How can I fix this issue?

 

Answer:

You may see a thin black and white or green line along the top, bottom, or side of the screen when the picture size of the TV is set to Screen Fit or JustScan.

This is called an overscan line. Here is an example of what the line may look like:

JustScan adjusts the picture so that each pixel of the broadcast image is matched to a pixel on the screen so that picture fits the screen exactly.

Some broadcast programs, however, do not carry all the picture resolution information necessary to fill the screen when the TV is set to JustScan.

The result of this lack of information is the overscan line – the area of the picture for which the resolution information is missing.

To resolve this issue, set the picture size on the TV to 16:9.

The 16:9 screen size has overscan which extends the picture beyond the edges of the screen and removes the overscan line.

You can change the picture size by pressing the P.SIZE button on the remote control.

Note: The overscan line can appear on all channels, certain channels, or certain programs depending on what is being broadcast.

 

Please contact our technical support team so that we can further troubleshoot your product over the phone and determine if service is needed. Click the phone support button below to receive a transaction number which will provide the technical support agent with the details of this session.


Was this article helpful?
 Yes  Somewhat  No
If none of the articles addressed your problem, please take a few minutes to describe the problem below.