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Question:
How
can I test my remote control and the remote sensor on my TV?
Answer:
Testing Your
Remote Control and Remote Sensor
To test your remote control
and the remote control sensor on your TV, perform one or both of the following tests:
Digital Camera Test
You
can test the remote with a digital camera (including camera phones).
To test the remote
with a digital camera, follow
these steps:
- Turn your camera on.
- Aim the remote at the lens of the camera from about 6-10 inches
away.
- Press any button on the remote. You will see the IR
(infrared) sensor
of the remote flashing on the LCD screen of your camera if the remote
is working properly.
- If you
are able to see the IR sensor flashing on the remote, then the remote is working.
- The
problem is in the remote sensor on the TV and it will need to be serviced.
- Click the
"Create Online Service
Request" button below to begin the service process.
- If you
are unable to see the IR sensor flashing on the remote, then you have a defective remote
control and your remote needs to be replaced.
- Click
here to visit Samsung's authorized parts distributor, J&J International
to purchase a replacement remote control.
- If your TV
is still covered under the manufacturer's warranty, click the "Create
Online Service Request" button below to request a free replacement
remote control.
- Please have the model and serial number of your TV on
hand.
Test Another Remote On This TV
If you have another remote that is known to work on this TV
such as a cable or satellite box remote,
you can test that remote on the TV.
To test a second remote on the TV,
follow these steps:
- Make sure that the second remote is in the TV mode.
- Press the
Power button
on the remote and see if it turns the TV on.
- If the TV
does not turn on, the
problem is in the remote sensor on the TV and it will need to be serviced.
- Click the
"Create Online Service
Request" button below to begin the service process.
- If the TV
does turn on, you have a defective remote control and your remote needs
to be replaced.
- Click
here to visit Samsung's authorized parts distributor, J&J International
to purchase a replacement remote control.
- If your TV
is still covered under the manufacturer's warranty, click the "Create
Online Service Request" button below to request a free replacement
remote control.
- Please have the model and serial number of your TV on
hand.
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