Question:

How to troubleshoot missing channels on my TV?

Answer:

Subject:  Missing Some Channels

The two most common missing channel problems are: 

• You only get channels 2 through 13
• You are missing random channels 

Both issues can be corrected by performing an Auto Program.

To receive all of your channels, follow these steps:

1. Connect an antenna or direct cable line to the coax (RF) input on the back of your TV.

2. With the TV on, press MENU on your remote to bring up the Main Menu. Then, press the down arrow to select the Channel Menu, and then press ENTER.

Important: If the Channel Menu is greyed out, you must exit the menu and then press the TV button on your remote to set your TV to the proper input.

3. Press the down arrow to select Auto Program, and then press ENTER.

4. Press the up or down arrow to highlight either Air or Cable, and then press ENTER. If you selected Air, continue to Step 7. If you selected Cable, continue to Step 5.

 

5. Press the up or down arrow to highlight STD, HRC, or IRC, and then press ENTER. Repeat for digital channels.

Note: The most common cable system is STD, however some smaller cable companies still use the older HRC or IRC systems. Your cable company transmits digital and analog on the same cable system.

6. Press ENTER once more on Start to begin programming channels into the TV.
7. The TV memorizes all stations first and then removes scrambled channels.

Note: This process can take over 20 minutes.

8. When the Auto Program is complete, press ENTER to begin watching TV.

 

Other Troubleshooting Steps You Can Take:

If the procedures above do not resolve your problem, try the following:

• Connect the RF connection to another TV and see if it works. If you do not get all of your channels, the problem lies with the antenna or cable.
• Connect the TV to a different cable connection, and then repeat the Auto Program procedure. If you get all of your channels, the problem lies with the cable.
• Move or rotate the antenna to improve reception, and then run repeat the Auto Program procedure.  

If the troubleshooting above does not fix your problem, then the tuner in your TV has failed, and you need to get your TV serviced.  Please click the Create Online Service Request button below to set up service for your TV.