Home > Network & Connectivity > Stop The InfoLink Service From Automatically Attempting To Connect To the Internet.
Stop The InfoLink Service From Automatically Attempting To Connect To the Internet.
Cyber

Question:

How to stop the InfoLink service from automatically attempting to connect to the internet?

 

Answer:

 When you turn your television on, InfoLink starts by default and tries to connect to the on-line InfoLink service.

If your television is not connected to the Internet, it fails. When it fails, the TV gives you the option to retry or cancel.

To change the default setting and prevent InfoLink from starting automatically and trying to connect to the Internet, follow these steps:

  1. Allow InfoLink to try to connect.
  2. After it fails, select Cancel using your remote. The InfoLink box appears in the top left portion of the screen and defaults to the Setup portion.
  3.  

  1. Press the ENTER button on your remote. Auto Launch is highlighted.
  2. Press ENTER again.
  3. Use the up or down arrow key to select "Off", and then press ENTER.
  4.  

  1. Press EXIT

With Auto Launch deactivated, InfoLink should no longer start automatically.

To confirm that you have turned off Auto Launch, turn off your TV, wait thirty seconds, and then power it back on.

The InfoLink feature should not launch. In addition, it should only launch and try to connect to the Internet when you press the INFO.L button on your remote.

 

Terms:

 

InfoLink - A service that connects your TV to the internet.

Internet - A global network connecting computers and devices worldwide.

Remote Control - A device used to operate electronic equipment such as TVs from a distance.

Auto Launch - A setting that makes InfoLink automatically try to connect to the internet every time the TV is turned on.

Off - A setting that turns something (in this case, Auto Launch) off or disables it.

Exit - A command to leave a menu or settings page.

Manually - By physically doing something yourself (in this case, launching InfoLink through the remote control).

 

Please contact our technical support team so that we can further troubleshoot your product over the phone and determine if service is needed. Click the phone support button below to receive a transaction number which will provide the technical support agent with the details of this session.


Was this article helpful?
 Yes  Somewhat  No
If none of the articles addressed your problem, please take a few minutes to describe the problem below.