Question:

Why doesn't the melody play when turning off the TV?

Answer:

The Melody Plays When The TV Is Turned On, But Not When Turned Off

The Melody does not play when you turn the TV off for one of the following reasons:

• The Internal Mute is turned on
• The Volume is turned all of the way down or muted.

To determine which troubleshooting path to take, turn the TV on, and then press [Volume +] on the TV remote. You will see either:

• A "Not Available" message on the TV screen.
• The Volume Circle on the TV screen.

Instructions for each scenario are below. Review the description that matches your situation.

I See a "Not Available" Message On My Screen

If you see a Not Available message, you have the "Speaker Select" option set to "External Speaker".

To return audio to the television's internal speakers, follow these steps:

(1)  With the TV on, press MENU, and then press the down arrow to highlight the Sound Menu.

Note: The Sub-Menu's name is displayed on the left side of the menu.

(2)  Press ENTER, and then press the down arrow to "Speaker Select".

(3)  Press ENTER. A box will appear with options for "TV Speaker" and "External Speaker".

(4)  Press the down arrow to highlight TV Speaker, and then press ENTER.

(5)  Press EXIT to exit the menu.

(6)  Press POWER to turn the TV off and check for the melody

I See The Volume Wheel On The TV Screen

If you see the Volume Circle on the TV screen, you have the volume turned all the way down or muted.

To turn the volume up, follow these steps:

(1)  With the TV on, press [Volume +] so the volume level is higher than zero (0).

(2)  Press POWER on the TV remote to turn the TV off. The Off Melody will play.

 If the melody does not play perform a factory reset, click here for instructions.