Question:

What should I do if I'm getting audio but no video?

Answer:

There might be three issues causing this problem: connection issue, device settings, or TV malfunction. Follow these steps to troubleshoot:

Press the MENU button on your remote control or TV. If the menu appears, proceed to Step 2; otherwise, your TV needs servicing.

Check the connections between the TV and the device. Ensure cables are secure and correctly plugged in. Refer to your user's manual for proper cable connection instructions.

Verify the video output settings on the connected device. Adjust or toggle between different output options (e.g., component out and DVI out) to resolve the issue. Consult your device manual for specific instructions.

Try replacing the connection cables. If the problem persists, move on to the next step.

Test another device using the same input port. If you get an image from the new device, the initial device likely has an issue. For example, connect a DVD player to the same component input if your cable box isn't working.

If you're still experiencing audio without video after completing these steps, your TV likely has a problem. Contact customer support to schedule a service appointment.