Question:

How can the customer fix the "USB Power Overload" issue when no devices are plugged in?

Answer:

Instruct the customer to update the firmware on their TV using one of the following methods:

Network Method:

On the remote control, press the HOME button.

Navigate to Settings > Support > Software Update > Network.

Follow the on-screen instructions to download and install the latest firmware.

USB Thumb Drive:

Download the firmware file from the manufacturer's website (SAP).

Save the file onto a USB thumb drive.

Insert the USB thumb drive into the TV's USB port.

On the remote control, press the HOME button.

Navigate to Settings > Support > Software Update > USB.

Follow the on-screen instructions to install the latest firmware.

Email from SAP:

Check the email provided by SAP for firmware updates.

Download the firmware file and save it onto a USB thumb drive.

Insert the USB thumb drive into the TV's USB port.

On the remote control, press the HOME button.

Navigate to Settings > Support > Software Update > USB.

Follow the on-screen instructions to install the latest firmware.

Terms:

Firmware: Software that controls how the device works.

Network Method: A way to update the firmware through the internet connection on the TV.

USB Thumb Drive: A small portable storage device used to transfer files between computers.

Email from SAP: Receiving an email containing the firmware file from Samsung Accessory Partnership Program.

Software Update: Process of installing new software versions or patches to improve performance or fix issues.