Question:

Why can't I hear audio from my TV when it's connected to another device?

What should I do if I'm experiencing low audio issues?

How can I get more support for my television?

Answer:

If you can now hear the audio from the connected device, then your volume was set too low on your TV. Adjust the volume on your TV to increase the sound. (TV = Television)

If you are experiencing a problem where you can hear the audio but it is low, click here for further troubleshooting steps. Alternatively, try increasing the volume on your TV or the connected device. (Troubleshooting = Solving small problems; Volume = How loud something sounds)

Still Have Questions? Contact us for further support. When an agent is available, click the "Live Help - Start Chat" button below to chat with a live technical support agent. You can also click the "Phone Support" button, fill out a service request with the details of this session, and then call in to speak to a technical support agent. They will help answer your questions and solve any remaining issues. (Agent = A person helping you; Live Technical Support = Talking to someone online for help; Phone Support = Calling someone on the phone for help)