Question:

What are the requirements for picture files when using Media Play on my Samsung television?

Answer:

The picture files you use with Media Play must meet the following requirements:

• The files must be in JPEG format. No tif files, .bmp files, etc.
• The file names must be in English, French, or Spanish.
• The folder and file names must contain only alphanumeric characters. Wiselink displays files with names that contain non-alphanumeric characters as “???”.
• The JPEG resolution can be no larger than 15360 x 8640.

Other Considerations

• If a filename is too long, Media Play displays the file name in the following format: “filename...+.jpg”.
• We recommended using the sequential JPEG format. If you use the progressive JPEG mode, decoding may fail because progressive mode files require too much memory.
• If sort key is set to Basic View, up to 1000 files can be displayed in each folder. The Other sort key can display up to 10000.
• For unsupported or corrupt files, the 'Not Supported File Format' message is displayed.

Notes:

• SAMSUNG is not responsible for any data file damage or data loss.
• When your TV displays the loading icon, do not remove the USB device.
• The higher the resolution of the image, the longer it takes to display.

Still Have Questions?

If you still have questions about your television please contact us for further support. When an agent is available, you can click the “Live Help – Start Chat” button below and begin chatting with a live technical support agent. You can also click the “Phone Support” button, fill out a service request with the details of this session, and then call in and speak to a technical support agent.