Question:

What should I do if my customer's QWERTY remote has battery leakage?

Answer:

Please provide the customer with an NCP (Non-Chargeable Product) replacement remote. Review the policy by clicking here. Additionally, a picture of the affected area can be provided for better understanding.

Terms:

QWERTY Remote - A keyboard-style remote control.

Battery Leakage - When batteries leak due to damage or expiration.

NCP - Non-Chargeable Product, referring to a free product replacement.

Policy - Company guidelines on how to handle specific situations.