Question:

What should I do if my TV screen is scratched or cracked?

Answer:

If your TV screen is scratched or cracked, you'll need to have it fixed. You can create an online service request by clicking the button below, or find a nearby authorized service center to help fix your TV. Just remember, fixing physical damage like cracks isn't covered under your Samsung warranty, so you might have to pay for repairs. It's always good to ask how much it will cost first!

Terms:

Authorized Service Center - A place approved by Samsung to repair their products.

Cracked - When something has a broken surface, like a crack in a window.

Estimate - A guess or prediction of how much something will cost.

Labor - The work done by people to fix things.

Parts - The individual pieces that make up a whole product, like a TV.

Physical Damage - Harm caused to the outside of an object, like a scratch or crack.

Warranty - A promise by a company to fix certain problems with their product for free during a specific time period.