Home > Audio Troubleshooting > Sound Issues > The Melody Plays When The TV Comes On, But Not When You Turn It Off
The Melody Plays When The TV Comes On, But Not When You Turn It Off
Cyber

The Melody does not play when you turn the TV off for one of the following reasons:

  • The Internal Mute is turned on
  • The Volume is turned all of the way down or muted.

To determine which troubleshooting path to take, turn the TV on, and then press [Volume +] on the TV remote. You will see either:

  • A "Not Available" message on the TV screen.
  • The Volume Circle on the TV screen.

Instructions for each scenario are below. Click on the description that matches your situation.
  I See a "Not Available" Message On My Screen
  I See the Volume Circle on the TV Screen
 
Was this article helpful?
 Yes  Somewhat  No
If none of the articles addressed your problem, please take a few minutes to describe the problem below.