Question:

How can I determine if I'm receiving a digital HD signal on my TV, and what should I do if I encounter issues?

Answer:

To determine if you're receiving a digital HD signal, check if both conditions are met:

You have a digital connection (cable/satellite box, streaming device, etc.).

The channel or content is High Definition (HD).

If both conditions are met, then you are receiving a digital HD signal. Your picture should be clear and sharp. However, depending on the strength of the signal, the quality may vary. Overall, the picture should be cleaner and sharper than standard definition.

If you are experiencing issues with your picture quality, try performing a Self Diagnosis on your TV. Here are the steps:

On your remote control, press the Menu button.

Navigate to the Settings section.

Select Self Diagnosis.

Follow the on-screen instructions to complete the process.

Take note of any error codes or messages provided by the diagnosis.

For more detailed assistance, contact customer support using one of the following methods:

Live chat: Click the "Live Help - Start Chat" button when an agent is available. This will allow you to chat directly with a technical support agent.

Phone support: Click the "Phone Support" button, fill out a service request with the details of your issue, and then call the provided phone number to speak with a technical support agent.

Terms:

Digital � A technology that uses discrete numbers, symbols, or values instead of continuous quantities. In the context of TV signals, it refers to the method of transmitting data through discrete bits.

HD (High Definition) Signal � A type of signal that provides higher resolution and better picture quality compared to Standard Definition (SD) signals. HD signals typically have 1080 horizontal lines (pixels), whereas SD signals have 480 horizontal lines.