Question:

What should I do if I'm experiencing issues like pixelization, tiling, or lines on my screen?

Answer:

First, try changing the source to another channel. If the problem disappears, it's not related to your TV. Next, test another device (like a different box or DVD player) on the same input that was causing trouble. Alternatively, connect your HD box (using the same cables) to another TV. If the issue follows the box, it's likely a problem with the HD box, not the TV.

If these steps didn't work, your TV needs service. Start the service request process by clicking the online button below.

Terms:

Pixelization - when pixels on the screen become distorted, making the image look blocky or jagged

Tiling - when the picture is divided into small squares or tiles

Lines on screen - visible horizontal or vertical lines appearing on the display