Remote Management Troubleshooting Guide

Malfunction of Smart and Applications - Check for software updates and restart the device.

Unable to Access Web Browser and Applications - Ensure proper network connection and app installation.

Incorrect Smart Hub Local Setting Issues - Verify and adjust settings according to user location.

Checking Detail Information of Smart Hub - Go to Settings > Support > Contact Samsung > Model Info.

Abnormal Display of LED TV (Year 13) - Adjust picture settings or perform a factory reset.

Abnormal Display of LED/PDP TV (Year 12) - Check cable connections and try different input sources.

Abnormal Sound of All LED/PDP TVs - Verify volume levels and audio output settings.

Checking Signal Strength for Each Channel - Press the 'Menu' button on the remote and navigate to 'Signal Test'.

Application Not Working - Update the application or reinstall if necessary.

Voice Control Not Working Properly - Ensure microphone is not covered and retrain voice recognition.

Motion Control Not Working Properly - Replace batteries or recalibrate motion sensor.

Direct Code Setup Method for IR Blaster - Follow manufacturer instructions or consult online databases.

Picture Color Is Abnormal - Adjust color settings or perform a factory reset.

App Not Working Properly (Buffering, Delay) - Check internet connection speed and stability.

App Not Working Properly (Not Working) - Update the app or reinstall if necessary.

Samsung Apps Not Working - Restart the device or perform a factory reset.

No Sound While Connecting External Speakers (Home Theater/Receivers) - Verify correct audio output configuration.

No Picture While Playing With Picture Menu Options - Check cable connections and input source.

Samsung Apps & Motion Control Compatibility - Consult the product manual or online resources.

TV Turns On With Store Demo - Disable store demo mode in settings.

Does Not Recognize My Voice - Ensure proper distance and noise level for microphone sensitivity.

Turn On By Itself - Check power saving settings or perform a factory reset.

Cannot Voice Control Over Remote - Replace batteries or recalibrate the remote control.

Picture Gets Dark - Adjust backlight or brightness settings.

Turned Off Itself - Check power saving settings or perform a factory reset.

Bouncing White Box on Letterbox with Cinema Black On - Adjust aspect ratio settings.

Network Speed Is Very Lower Than Internet Service Provider's Specification - Check router placement and signal interference.

All Apps Disappear on Apps Panel - Perform a factory reset or re-install affected applications.

Wrong Information on E-Manual or Want to Update E-Manual - Consult the latest version online or through the support website.

Factory Reset Is Available on Remote Management - Perform a factory reset through the Remote Management interface.

MultiView Test Is Not Available in Remote Management - Check for firmware updates or contact support for assistance.