Question:

How can the customer fix the "USB Power Overload" issue when no devices are plugged in?

Answer:

Instruct the customer to update the firmware on their TV using one of the following methods:

Network Method:

Press the 'Menu' button on the remote control.

Navigate to 'Support' and select it.

Choose 'Software Update' and follow the on-screen instructions to download and install the latest firmware.

USB Thumb Drive:

Download the firmware file from the manufacturer's website (SAP).

Save the file onto a USB thumb drive.

Insert the USB thumb drive into the TV's USB port.

On the TV, navigate to 'Settings,' then 'System,' and finally 'Software Update.'

Follow the on-screen instructions to update the firmware.

Email from SAP:

Open the email containing the firmware file sent by the manufacturer (SAP).

Download the file onto a USB thumb drive.

Proceed with the USB Thumb Drive method described above.

Note: Updating the firmware may resolve the "USB Power Overload" issue even without any devices plugged in.