Question:

 What should I do if my Samsung MU series TV has intermittent popping sounds and reduced audio output?

Answer:

For customers experiencing an intermittent popping sound and reduced audio output on their 2017 UHD or QLED (MU series) Samsung TV, follow these instructions:

Visit the website www.samsung.com/ca to find the firmware update.

If you have a USB stick, manually download the firmware update using the steps provided in the attached file.

Contact Samsung customer support, and our agents will assist you in downloading the necessary files through the GCIC email editor function.

Install the downloaded firmware onto your TV by following the included instructions.

After updating the firmware, check if the popping sound and reduced audio output issues are resolved.

Technical Terms:

MU series - A specific line of Samsung TVs released in 2017.

UHD - Ultra High Definition, referring to the high resolution of the affected TVs.

QLED - Quantum Light Emitting Diode, another technology used in some of the affected TVs.

Firmware - Software that controls the basic functions of electronic devices like TVs.

Optical Out - An audio output port on the TV that sends audio signals to external speakers or home theater systems.

GCIC - Global Customer Interaction Center, Samsung's customer support platform.