Question:

What steps should be taken if the refrigerator doesn't sound like it is running?

Answer:

First, activate HRM (Remote Management) on your Family Hub by navigating to Settings > Remote Management > Activate. Give the PIN number to the agent.

Agents should check if Cooling Off and Vacation modes are enabled using HRM. Disable them if necessary.

Verify if there are any other issues (e.g., cooling problems) and troubleshoot as needed.

Terms:

HRM - Remote Management system for Samsung refrigerators.

Family Hub - A smart refrigerator model with built-in features such as a touchscreen and Wi-Fi connectivity.