PROBLEMS COVERED:

Water from the Dispenser is Warm

Water or Ice Tastes or Smells Bad

Refrigerator Not Dispensing Water

FIRST ACTIVATE HRM (CUSTOMERS ONLY):

On your Family Hub, navigate to Settings > scroll to the bottom > select Remote Management.

Select Activate and wait for the server to connect.

Provide the displayed PIN Code to the Agent.

PROBLEM 1:

Water from the Dispenser is Warm

SOLUTION 1A:

Agents Check Fridge Via HRM

Verify Dispenser Lock is disabled in the Basic control tab. Disable if necessary.

Check water filter usage; advise replacement if almost 100% used.

Check Search Error tab for existing/past error codes; service if needed.

SOLUTION 1B:

Agents Explain Environmental Factors

Explain that using all cold water in the reservoir causes warm water; wait for it to cool.

During summers, warmer input water takes longer to cool.

PROBLEM 2:

Water or Ice Tastes or Smells Bad

SOLUTION 2A:

Customer Checks Fridge

For new fridges, dispense 5-6 gallons of water to flush the system.

New fridges may have a plastic taste; dispense 5-6 gallons to dissipate it.

Replace filters for older fridges; install a new one and flush the system.

If problem persists, contact a professional plumber.

SOLUTION 2B:

 Agent Checks Fridge Via HRM

Check water filter usage; advise replacement if almost 100% used.

Check Search Error tab for existing/past error codes; service if needed.

PROBLEM 3:

Refrigerator Not Dispensing Water

SOLUTION 3:

If the refrigerator isn't dispensing water, please check these few tips:

1. First, make sure that the control lock is turned off and water is selected.
2. Check if the water line is connected to the faucet. If it's not, connect the water line to the back of the unit.
3. Check if the water line is kinked. If so, adjust the water line without any bent points to avoid blocking or reducing water pressure.
4. Verify whether the water valve is open or closed. If it's closed, turn the water supply back on.
5. Ensure that the water filter is properly installed. The water filter must be installed correctly (with arrow marks facing each other). In this case, water may leak below the water filter.
6. Does your faucet provide adequate water pressure? The recommended water pressure range for the unit is between 30~125 psi. Disconnect the valve from your faucet and check the water pressure. If it's outside the recommended range, there might be an issue.