PROBLEMS COVERED:

Ice Bucket Frozen

Refrigerator Not Dispensing Ice

Frost in the Ice Bucket

FIRST ACTIVATE HRM (CUSTOMERS ONLY):

On your Family Hub, navigate to Settings.

Scroll to the bottom and touch Remote Management.

Touch Activate and wait for the server to connect.

Provide the PIN Number to the Agent.

PROBLEM 1: Ice Bucket Frozen

SOLUTION 1: Agent Checks Fridge Via HRM

Verify Dispenser Lock is disabled (Basic control tab).

Check water filter usage (Basic control tab).

Inspect Search Error tab for error codes.

Inform customer NOT to use a hairdryer.

Service required if ice bucket/ice maker is frozen.

PROBLEM 2: Refrigerator Not Dispensing Ice

SOLUTION 2A: Customer Checks Ice Maker

Check Dispenser Lock status (Fridge Manager > Fridge Settings).

Select ice type on control panel.

Remove ice bucket and check for ice.

Clear ice buildup from chute using warm water.

Reinsert ice bucket ensuring it's fully inserted and seated.

Check wire harness connector placement under left hinge cap.

Service may be required if issue persists.

SOLUTION 2B: Agent Checks Via HRM

Verify Dispenser Lock is disabled (Basic control tab).

Check water filter usage (Basic control tab).

Inspect Search Error tab for error codes.

Service required if issue persists.

PROBLEM 3: Frost in the Ice Bucket

SOLUTION 3A: Customers Checks For Warm Air

Identify and correct warm air source.

Check left side door alignment.

Check ice bucket seal.

Check ice dispenser flap seal.

Service required if issue persists after solutions applied.

SOLUTION 3B: Customer Checks Left Side Door Alignment

Check for gap between ice bucket and ice chute.

Level refrigerator and adjust doors if necessary.

SOLUTION 3C: Customer Checks Ice Bucket Seal

Remove ice bucket and inspect rubber seal.

Ensure ice bucket is fully inserted when reinserting.

Replace ice bucket if damaged.

SOLUTION 3D: Customer Checks Ice Dispenser Flap Seal

Check flap position (left door open).

Clear ice or debris preventing flap closure.