Question:

What steps should I follow if my Internet connection is not working?

Answer:

Ensure the Wi-Fi function is turned on in the settings menu. Internet access is unavailable when Wi-Fi is disabled, and service may be required if switching to Wi-Fi is not an option.

Verify the correct SSID (Wi-Fi network name) of your router has been selected, and ensure the password entered matches the one set up for the router. It's best to use text or numbers for both the ID and password.

Check the strength of your router's signal using a Wi-Fi analyzer mobile app. If the signal strength is below -75dBm, consider using a Wi-Fi extender to improve coverage.

If the issue persists after following these steps, contact customer support or seek technical assistance for further troubleshooting.