Question:

What should I do if my refrigerator is leaking water from the top of the cabinet or the left side?

Answer:

Please follow these steps:

• Take photos of the leak area and record a video showing the water leak (BOS = Video recording)

• Contact our support team and provide them with the photos and video (Create a 5K ticket)

• Our team will review the provided materials (Examine the pictures and BOS carefully)

• If we determine that the leak is related to the issue shown in the photos and video (see attached examples), then we will exchange/refund the refrigerator, as there is no repair available for this problem.

Terms:

BOS: Video recording

5K ticket: A support ticket created by contacting the company's support team