Cyber
Question:
How to fix the Smart Security pop-up issue
on my 2017-2018 Smart TV?
Answer:
Symptom:
(1) While watching TV, Smart Security Notification Pop-up shows
constantly on the top right corner
(2) Notification is full with Smart Security Notification
Troubleshooting Guide
- Scan TV and connected storage device for viruses by Smart Security Scan.
- Press the “Home” button on the remote -> Goto “Settings” ->
“General” -> “System Manager” -> Smart Security” -> “Scan”
- Delete all notifications
- Press the “Home” button on the remote -> Goto “Notification”
-> Delete all notifications
TV Cold Boot
Reseat the power cable (discharge power and plug the power cable back)
While the TV is on, press and hold the power button on the remote for 5 seconds.
The TV will restart with the Samsung logo.
Software Update Fix
Available on www.samsung.com/ca
Upgrade file (USB type) ver 1250.5 (MULTI LANGUAGE)
Model list:
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