Home > Display or Screen > Smart Security Pop-up
Smart Security Pop-up
Cyber

Question:

How to fix the Smart Security pop-up issue on my 2017-2018 Smart TV?

 

Answer:

 

Symptom:

(1)  While watching TV, Smart Security Notification Pop-up shows constantly on the top right corner

(2)  Notification is full with Smart Security Notification

 

Troubleshooting Guide

  1. Scan TV and connected storage device for viruses by Smart Security Scan.
    • Press the “Home” button on the remote -> Goto “Settings” -> “General” -> “System Manager” -> Smart Security” -> “Scan”
  2.  Delete all notifications
    • Press the “Home” button on the remote -> Goto “Notification” -> Delete all notifications

 

TV Cold Boot

Reseat the power cable (discharge power and plug the power cable back)

While the TV is on, press and hold the power button on the remote for 5 seconds.  The TV will restart with the Samsung logo.

 

Software Update Fix

Available on www.samsung.com/ca

Upgrade file (USB type) ver 1250.5 (MULTI LANGUAGE)

 

Model list:

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